Privacy Policy

 

This privacy policy explains what personal data we collect when you use this website and how we use, store and protect your personal information under the General Data Protection Regulation (GDPR).

 

1. Information about Eugenie Young (www.eugenieyoung.com)

www.eugenieyoung.com belongs to a private holistic therapist, Eugenie Young, residing in Forres, Scotland.

E-mail: info@eugenieyoung.com

Tel:  +44 (0)7807290032

Professional Membership: The Federation of Holistic Therapists (FHT) – https://www.fht.org.uk/ 

Professional insurance: Balens  https://www.balens.co.uk/

 

2. What information do we collect about you?

When you submit your inquiries, feedback, surveys, client questionnaires, or order products or services, we collect information about you. Information collected may include:

  • Name
  • Date of birth
  • Gender
  • Address
  • E-mail address
  • Telephone number
  • Payment information

We don’t store your payment card details on our systems

If you pay by direct debit, we will keep your direct debit mandate for at least the duration of your service as per our contract with you

Particular types of personal data such as health details (physical and psychological)

 

3. Cookies

Cookies are text files that are placed on your computer to allow the collection of standard internet log information and visitor behaviour information, such as how long visitors stay on our website and their browsing preferences. This information is used to gather statistical details on website activity. The visitor’s identity, however, remains unidentified.

The website also uses third-party cookies set by a third party, such as Google Analytics. Google Analytics sets cookies to help monitor the volumes of usage of the website to ensure that the service is available and fast.

If you object to collecting, sharing, and using your data, we may not provide you with our products and services.

For further information, visit www.google.com/policies/technologies/cookies

You can opt not to accept cookies or remove them. The above website explains how to remove cookies from your browser. However, in some cases, features of our website may stop functioning as a result.

 

4. Other websites

This privacy policy only applies to the eugenieyoung.com website. Therefore, when you link to other websites via the links on our website, you should familiarise yourself with their privacy policies.

 

5. How will we use the information about you?

Your personal information is collected to:

  • carry out health and requirements analyses, assessments, and therapeutic work
  • receive payments
  • deal with queries
  • send you relevant information
  • receive feedback
  • organise online consultations (e.g., Zoom meetings)
  • carry out administrative work
  • meet legal and regulatory obligations

The information you supply via the application and other forms will be securely transferred to a personal, password-protected computer.

 

6. Marketing

We would like to send individual clients and subscribers information about our work, services and products. We would like to send the above information in various ways, including by telephone, post, e-mail, and our website.

When you submit your information to us, we will ask for your consent to send the data mentioned above.

All clients and subscribers have a right at any time to stop us from contacting you for marketing purposes.

The personal information of clients, enquirers and subscribers held by eugenieyoung.com will not be shared with, sold or rented to other organisations for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please call us on +44 (0)7807 290032 or e-mail info@eugenieyoung.com

 

7. Sharing Personal Information

Where relevant, we may share your personal information with other companies, including:

  • medical agencies
  • auditors
  • legal advisors and legal/regulatory bodies

When we send you electronic copies of our updates, MailChimp will have access to your e-mail address.

We ensure that others cannot contact individuals using the shared information above and all appropriate protection is in place.

 

8. Access to Personal Information

You have the right to request a copy of the information that we hold on you. Please get in touch with us if you require a copy of the above information.

 

9. Data retention

The retaining of data is required for contractual, legal or regulatory purposes.

We will retain your data for a minimum of 6 – year period following the end of a client relationship.

On rare occasions, we may need to preserve your data for longer, for example, representing you or defending ourselves in a legal dispute or case of a possible future claim.

Electronically stored documents will be protected by password-protected access. All non-electronic records will be held in a locked metal filing cabinet to ensure safe and secure storage.

 

10. Your rights

These rights are recognised as Individual Rights under the Data Protection Act 2018. These include:

  • The right to be informed about the personal data we process;
  • The right of access to your data;
  • The right to object to the processing of your data;
  • The right to restrict the processing of your data;
  • The right to rectification of your data;
  • The right to the erasure of your data;
  • The right to data portability (to receive an electronic copy of your personal data)

11. Access to your information

If you would like a copy of some or all of your personal information, please e-mail info@eugenieyoung.com 

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

 

12. Changes to our privacy policy

Our privacy policy is under regular review. It was last updated on 08 October 2021.

 

13. How to contact us

Please get in touch with us if you have any questions about our privacy policy or information we hold about you:

T. +44 (0) 7807290032
E. info@eugeniyoung.com

 

14. Complaints

If you are dissatisfied with how we process your personal data, don’t hesitate to contact us using the details above. You can also complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO). You can contact ICO via their website: https://ico.org.uk/concerns/, by live chat or by calling their helpline on 0303 123 1113.